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Employee Training and Development:

Employee Training and Development is one of the most vital facets of creating a highly effective, motivated work team. Employers who invest in their employees personal development see much higher productivity and greater employee dedication to the organization. Training venues are becoming more accessible everyday with many local seminars and online webinars available. Despite these options, there is still a need for onsite  training. The Human Resources Department is available to provide training on a number of employee topics with your department. In addition,

Do you have a training topic that you would like more information on? Email us your training request.

Need to conduct training in your department, but just can't seem to get everyone together for a formal training session? The Human Resources Department has several training films in both VHS and DVD format. We do check films out to Washington County Elected Officials and Department Heads. Simply stop by the HR Department and sign a checkout request form.

Film Vault

Customer Service

  • Customer Service: Government Edition
  • Dealing w/ Difficult Citizens
  • Quality Service in the Public Sector


  • FMLA: What Every Manager Should Know
  • FMLA: Understanding The Law
  • FMLA: Avoiding the Pitfalls
  • FMLA: HR Case Files


  • FLSA: HR Case Files
  • FLSA: Today's Overtime Regulations


  • Harassment Is...
  • Employee Awareness: Sexual Harassment
  • From Sex To Religion: Employee Version
  • From Sex To Religion: Manager Version
  • Sexual Harassment: HR Case Files
  • Proactive Management and Sexual Harassment: Recognition, Intervention, Prevention
  • It's about Respect: Recognizing Harassment in a Diverse Workplace
  • Beyond Sexual Harassment

Telephone Doctor

  • How to Handle the Irate Caller
  • Five Forbidden Phrases
  • Four C's of Coaching Skills
  • How to Avoid Emotional Leakage
  • 7 Keys to a Positive Mental Attitude
  • Basic Basic Phone Skills
  • The Service Mentality
  • Welcome Guest
  • From Curt to Courteous
  • Essential Elements of Internal Cust. Service
  • That's Just Rude
  • 6 Cardinal Rules of Cust. Service
  • Call Center Challenges
  • More Call Center Challenges
  • Determining Caller's Needs


  • ADA: HR Case Files
  • ADA: A Tool To Work With
  • Making the ADA Work for You


  • Diversity: The Real Scene
  • It Takes All Kinds
  • From Sex to Religion: Employee Version

Employee Building

  • Ethics
  • Standards of Conduct
  • 40 Hours: Invest in Yourself
  • Team Player
  • WorkSmarts: How to get along, get ahead, and get noticed


  • Preventing Accidents
  • Office Safety: Its a Jungle in There
  • Security Awareness
  • MSDS: Read it Before You Need It
  • Accidents Aren't Just One of Those Things
  • The Hidden Danger: Hepatitis B
  • Bloodborne Pathogens: Industry version
  • Bloodborne Pathogens: Public Safety Version
  • Bloodborne Pathogens: Prison Version
  • Workplace Violence: The Calm Before the Storm
  • Slips, Trips, and Falls
  • Watch Your Step
  • Workplace Violence: First Line of Defense


  • Documenting Discipline
  • More than a Gut Feeling III
  • Jack Cade's Nightmare: 1 The Nightmare
  • Jack Cade's Nightmare:2 Preventing the Nightmare
  • Performance Matters: The Need for Constructive Criticism
  • Performance Matters: The Importance of Praise
  • Legal Peril
  • Avoiding Litigation Landmines
  • HIPAA: Privacy Compliance
  • Legal & Effective Performance Appraisals
  • Legal & Effective Interviewing
  • Legal & Effective Interviewing II
  • Legal & Effective Employment Terminations
  • Legal and Effective Progressive Discipline
  • The Consultant: 1-4
  • 12 Danger Zones: Part 1-12
  • 12 Mistakes Managers Make
  • From Sex To Religion: Manager Version

Substance Abuse

  • Recognizing Drug and Alcohol Abuse: Employee Version
  • Recognizing Drug and Alcohol Abuse: Supervisor Version

Conflict Management

  • Between You and Me
  • Conflict Resolution: A Win-Win Approach

Other Films

  • Understanding Your Health Care Costs
  • Washington County Computer Policy